1. Information We Collect

We collect different types of personal and non-personal information when you visit our website or use our services.

1.1 Personal Information

We collect personal information that you voluntarily provide when you:

• Fill out a contact form
• Request a quote or book a cleaning service
• Communicate with us via email, phone, or other means

Personal information may include:

• Full Name
• Email Address
• Phone Number
• Home or Business Address
• Payment Information (when applicable)

1.2 Non-Personal Information

When you browse our website, we may collect non-personal data automatically, including:

• IP address
• Browser type and version
• Pages visited and time spent on our site
• Device type and operating system
• Referral sources

This data is used for analytics and website improvements.

2. How We Use Your Information

We use your information to:
✅ Provide and improve our cleaning services
✅ Process bookings and send confirmations
✅ Respond to inquiries and customer support requests
✅ Enhance website functionality and user experience
✅ Comply with legal requirements

We do not sell, rent, or trade your personal information with third parties.

3. How We Protect Your Information

We implement security measures to protect your personal information against unauthorized access, alteration, or disclosure. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience. Cookies help us understand visitor behavior, store preferences, and optimize website performance.

4.1 Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us analyze website traffic (Google Analytics, etc.)

You can control cookie preferences through your browser settings.

5. Third-Party Services

We may use third-party services such as:

• Google Analytics (for tracking website traffic)
• Payment processors (for secure transactions)

These third-party services have their own privacy policies, and we encourage you to review them.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your data
• Correction: Update incorrect or incomplete information
• Deletion: Request the removal of your personal data (subject to legal requirements)

To exercise your rights, contact us at [your email address].

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from minors. If we discover such data, we will delete it immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last Updated” date. Continued use of our website after changes means you accept the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

📧 Email: [your email address]
📞 Phone: [your phone number]
🌐 Website: [www.lacleaningworcester.com]