1. Services Provided

L&A Cleaning Services offers residential and commercial cleaning services in Worcester County, including Grafton, Worcester, Shrewsbury, Northborough, Auburn, and surrounding areas. Our services include but are not limited to:

• House Cleaning (one-time and recurring)
• Deep Cleaning
• Move-In/Move-Out Cleaning
• Office Cleaning
• Eco-Friendly Cleaning

All services are subject to availability, scheduling, and agreement with the client.

2. Booking and Payments

• Booking: Services can be booked via our website, phone, or email. A confirmation will be sent upon scheduling.
• Payment Terms: Payment is due at the time of service unless otherwise agreed. We accept cash, credit/debit cards, and other payment methods specified at the time of booking.
• Deposits: Some services may require a deposit, which will be communicated during booking.
• Late Payments: If payment is not received on time, L&A Cleaning Services reserves the right to charge a late fee or refuse future services.

3. Cancellations and Rescheduling

• Client Cancellations: Cancellations must be made at least 24 hours before the scheduled appointment to avoid a cancellation fee.
• Same-Day Cancellations: Cancellations made on the same day may incur a charge of 50% of the service fee.
• Rescheduling: Clients may reschedule services subject to availability.
• Company Cancellations: If we need to cancel due to unforeseen circumstances, we will notify the client as soon as possible and offer to reschedule.

4. Access to Property

• Clients must provide access to the property at the scheduled time.
• If the cleaning team arrives and is unable to enter the premises, a lockout fee of 50% of the service cost may be charged.
• Clients must inform us of any alarm codes, entry instructions, or special requirements before the scheduled service.

5. Service Guarantee and Limitations

• Satisfaction Guarantee: If you are not satisfied with the cleaning, notify us within 24 hours, and we will re-clean the specific area at no additional cost.
• Scope of Work: Services will be performed as described in the booking confirmation. Requests for additional services must be discussed in advance and may incur extra charges.
• Liability: L&A Cleaning Services is not responsible for:
  • Pre-existing damage to property or items.
  • Items left unsecured or misplaced before our arrival.
  • Damage caused by improper use of cleaning products outside our recommendations.

6. Health and Safety Policies

• Our team follows strict safety and hygiene protocols.
• We reserve the right to refuse service in homes or offices that pose a health risk, such as mold infestations, hazardous materials, or unsafe conditions.
• If a staff member feels unsafe at a job site, they may leave immediately, and the client may be charged for the visit.

7. Pets and Valuables

• Pets: We ask that pets be secured in a safe area during cleaning. We are not responsible for pets escaping during service.
• Valuables: Clients should secure any cash, jewelry, or sensitive documents before our arrival.

8. Damage and Liability

• Our team is fully insured, and we take great care while cleaning your property.
• If any damage occurs during our service, it must be reported within 24 hours. We will assess the situation and determine appropriate action.
• We are not liable for damage caused by the use of customer-provided cleaning products.

9. Privacy Policy

We respect your privacy and handle all personal information in accordance with our Privacy Policy (available at [www.lacleaningworcester.com/privacy-policy]).

10. Force Majeure

L&A Cleaning Services is not responsible for service delays or cancellations caused by events beyond our control, including but not limited to:

• Natural disasters
• Severe weather conditions
• Power outages
• Public health emergencies

11. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on our website with the “Last Updated” date. Continued use of our services after changes means you accept the revised terms.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

📧 Email: [your email address]
📞 Phone: [your phone number]
🌐 Website: [www.lacleaningworcester.com]